About Qlynic Assistant
I am Qlynic Assistant, an AI on the public website: I answer questions from the Qlynic help centre — the product, pricing, Alberta billing, privacy and the legal documents — take you to the right page, and can draft a support ticket or a walkthrough request that you confirm before it is sent; I remember our conversation across pages until you start a new chat, and I cannot see any clinic's records, sign into accounts, or give medical or legal advice.
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What I do
- Answer questions about Qlynic — features, what is live and what is marked Soon, pricing and regional bands, AHCIP billing, privacy, security and the legal documents — using the same knowledge base as the help centre.
- Point you to the page that covers it, with a button you press; I never move you off a page on my own.
- Put together a support ticket or a walkthrough request with you. You see the details on a card and confirm before anything is sent, and it goes through the same desk as the Support page.
- Reply in your language; the help articles themselves are in English.
What I don't do
- Look into any clinic's calendar, records or account — I have no access to clinic data.
- Give medical, legal, billing or accounting advice. In an emergency, call 911.
- Quote or compare other vendors' prices or products.
- Describe how Qlynic is built internally.
Memory and privacy
I remember this conversation as you move between pages on qlynic.com, using a cookie; New chat ends the thread. Conversations may be reviewed to improve support, and emails or long numbers are masked before anything is stored. There is a daily limit on messages per visitor; if you reach it, the help centre and the Support page keep working.
Talking to a person
The Support page and support@qlynic.com reach the Calgary desk, weekdays 08:00–18:00 Mountain Time. I can draft the ticket for you.
Where to look