SUPPORT_CENTER · ALL_CHANNELS_ACTIVE

We're here
when you need us.

// open_ticket · encrypted_transit · rate_limited
// first_reply < 6 hours · tracked_to_resolution

// EMAIL
support@qlynic.com
// PHONE & WHATSAPP
+1 403 431 3855
// OFFICE
225 11 Ave SE, Calgary AB
// HOURS
Mon–Fri 08:00–18:00
ticket_submission_console · qlynic_support SECURE
// OPEN_TICKET · ENCRYPTED_TRANSIT
Open a support ticket
You'll receive a confirmation email with your reference code as soon as we log the request.
Confirmation dispatched here.
By submitting you agree to our Terms and acknowledge our Privacy Policy.
encrypted_in_transit · rate_limited: 5 per IP per day · confirmation_emailed
do_not_include: passwords · patient_medical_records · api_keys
// SUPPORT_INTEL · READ_BEFORE_TRANSMIT
Support protocols
Everything you need to know about how tickets are handled, resolved, and tracked.
// RESOLUTION_PIPELINE
01
TICKET_LOGGED
Confirmation email dispatched instantly with a unique reference code.
02
TEAM_ROUTING
Routed to the right specialist based on category and priority level.
03
RESOLUTION_CONFIRMED
Reply via email. Ticket stays open and updated until fully resolved.
// FASTER_RESOLUTION
Include timestamps
When did it start? What changed right before?
Paste exact error text
Copy the full error message verbatim — no paraphrasing.
Mention clinic and provider
Which clinic, which doctor, which branch affected.
Steps to reproduce
What buttons did you press? What page were you on?
// SLA_TARGETS
< 6h First reply
5 / day Rate limit
100% Logged
Email support directly Call or WhatsApp
platform_status: nominal · response_team: active
priority_urgent: page_on_call · security_issues: immediate_escalation
qlynic_support_assertions · all_channels_verified
encrypted_in_transit
azure_hosted
rate_limited
first_reply_lt_6h
confirmation_emailed
sendgrid_smtp