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Every answer, filed.

The product, the price, claims in Alberta, privacy and the agreements, written once and kept in one place. Search it, or open a drawer.

73 answers 10 drawers Updated 11 Oct 2026

The catalogue

Ten drawers. Every answer is in one.

Each answer carries its status: live, an optional add-on or Alberta only. What you read is what a clinic gets.

  1. 01 Getting started Signing up, setting up and moving in 10 answers
    1. Who is Qlynic built for?
    2. What is Qlynic, in one minute?
    3. How do I sign up?
    Every answer in the drawer
  2. 02 Pricing & plans The price, what a seat holds, the add-ons and changes 12 answers
    1. How much does Qlynic cost?
    2. What is included in each doctor's seat?
    3. What monthly allowances come with each doctor?
    Every answer in the drawer
  3. 03 Front desk Booking, the calendar, reminders and the doctors' hours 8 answers
    1. How does the front desk's calendar work?
    2. Can a family be seen in one visit?
    3. Can we run more than one clinic location?
    Every answer in the drawer
  4. 04 Clinical The chart, the AI's suggestions, orders, the scribe and video visits 8 answers
    1. How does charting work in Qlynic?
    2. How does Qlynic use AI, and is patient data used to train AI models?
    3. How does the AI Scribe work, and is the audio kept?
    Every answer in the drawer
  5. 05 Patients The portal, messages, family, refills and reviews 6 answers
    1. Can a family share one patient account?
    2. What happens when a patient writes to the clinic or asks for a person?
    3. What can patients do in the portal?
    Every answer in the drawer
  6. 06 Business Payments, payouts, payroll, reports, the advisor and the API 5 answers
    1. What is the advisor, and what can it do?
    2. What reports and numbers does Qlynic show?
    3. Does Qlynic have an API?
    Every answer in the drawer
  7. 07 Claims in Alberta Building, checking and sending claims, and refusals 7 answers
    1. How are claims sent to the province with Qlynic?
    2. Is there a fee for each claim, or a share of what we bill?
    3. How long do we have to send an AHCIP claim?
    Every answer in the drawer
  8. 08 Trust & privacy Roles, the log, where data is stored and the agreements 10 answers
    1. Who can see a visit's notes, and how do roles work?
    2. Where is my clinic's data stored?
    3. What does the log keep, and who can see it?
    Every answer in the drawer
  9. 09 Support Reaching the team, the status page and the company 3 answers
    1. Is Qlynic working right now, and where do I check?
    2. How do I contact Qlynic support?
    3. Who makes Qlynic, and where is the company based?
    Every answer in the drawer
  10. 10 This assistant What it can do, emergencies and comparisons 4 answers
    1. What can this assistant do, and what can't it?
    2. How does Qlynic compare with other EMRs, and what do they cost?
    3. What are the essential facts about Qlynic?
    Every answer in the drawer

Asked first

The questions that decide it.

How much does Qlynic cost?

$89 CAD per doctor a month, or $69 a month billed yearly ($828 a year per doctor, 22% less). There is no setup fee and no base fee, GST/HST is added where required, and add-ons are optional. Many countries pay less: your clinic's country sets its price at checkout.

The full answer: How much Qlynic costs
How do I sign up?

Press Get started and sign up in three short steps: your clinic's name, its email and a password; where you practise and how patients reach you; then a 6-digit code sent to that email. No card is needed to sign up. Setup comes next: how you practise, then your seats and your subscription, and the clinic is live.

The full answer: Signing up
What is included in each doctor's seat?

Every seat has the whole clinic: the front desk, the clinical side, the patient portal and the business side, with the advisor and, in Alberta, claims. Each doctor's seat also brings logins for the team and a monthly allowance of texts, emails, scanned pages, video minutes and AI credits. The AI scribe is the one clinical add-on.

The full answer: What a seat includes
Do some countries pay less?

Yes. Many countries pay less: your clinic's registered country sets its price at checkout, and each seat's monthly allowances scale with it. Add-ons cost the same in every country. Prices are in Canadian dollars. Qlynic can't be bought in some countries.

The full answer: Prices by country
Where is my clinic's data stored?

Your clinic's records are stored in Canada, backups too, encrypted on the way and at rest. Some services can involve processing outside Canada, such as delivering texts and emails, carrying video calls and running AI features; the privacy policy explains this.

The full answer: Where data is stored
How do I contact Qlynic support?

Open a ticket on the Support page or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours. I can prepare a ticket for you here.

The full answer: Contacting support
Can we move to Qlynic from the EMR we use now?

Yes. We bring your patient list in for you. For anything else, book a walkthrough and tell us what you use today.

The full answer: Moving to Qlynic
Is there a fee for each claim, or a share of what we bill?

No. Sending claims is part of the subscription: there is no charge per claim and no percentage of what the province pays you. The price is per doctor: $89 CAD a month, or $69 a month billed yearly.

The full answer: No fee per claim
Can we cancel, and is there a refund?

Yes, any time, from your plan page in Qlynic. You keep access to the end of the period you've paid for, with no further plan charges; use past an allowance is still billed. Fees already paid aren't refunded or prorated. For 60 days after the subscription ends, you can ask for your clinic's data in common machine-readable formats.

The full answer: Cancelling and refunds
Can we change the plan later?

Yes. Add or remove doctors and add-ons from your plan page at any time: changes apply at once, and the difference is prorated on your next invoice. Switching between monthly and yearly starts a new billing date and can bill or credit the difference right away.

The full answer: Changing the plan later
Is there a free trial?

No, there is no free trial. Signing up is free and needs no card, and the clinic goes live with a subscription you can cancel any time from inside Qlynic. To see it first, book a walkthrough.

The full answer: Is there a free trial?
What if we go over an allowance?

The clinic keeps working, and what it uses past an allowance is billed with the next month's invoice. Alerts at 80, 95 and 100% go to the people you choose, and a feature that runs far past its allowance (5x unless you change it) is switched off until the allowances fill again on the 1st.

The full answer: Going past an allowance
Do staff logins, patients or branches cost extra?

No. Each doctor's seat brings logins for the team: 2 for each doctor and 2 for the clinic. The owner's login is always free, patients are never counted, and every plan includes 3 branches. More branches are an add-on at $20 a month each.

The full answer: Staff logins, patients and branches

Still stuck?

Write to the desk.

Open a ticket on the support page, or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours.

Open a ticket Is Qlynic working right now?