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Drawer 10, This assistant Card 4 of 4

Medical questions and emergencies

The question: Can you give me medical advice, or help in an emergency?

No. In an emergency, call 911 or go to the nearest emergency department. I'm an assistant for the Qlynic website, not a clinician, and Qlynic doesn't give medical advice. For questions about your own care, contact your clinic or pharmacist.

Status: Policy Updated

In an emergency

Call 911 or go to the nearest emergency department. Don't use this chat, the patient portal or clinic messages for anything urgent.

Medical questions

I can't answer questions about symptoms, diagnoses, medicines or doses. Your clinic or your pharmacist is the right place for those.

Inside Qlynic

In the chart, the AI only drafts and suggests; clinicians decide. In the patient portal and in text booking, words that sound like an emergency get the emergency number before anything else.

Where to look

Take me there Open a ticket

Still stuck?

Write to the desk.

Open a ticket on the support page, or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours.