System Status

Live health across Qlynic services — API, Booking, Reminders, Reviews, Identity, WebJobs.

All systems operational Updated just now
Uptime (monthly target)
≥ 99.95%
Latency (p95 API)
≤ 250 ms
Reminder delivery window
≤ 5 min
Status update cadence
≤ 15 min during incidents

Service dependencies

Identity Authentication services
API Depends on Identity
WebJobs Background processing
Reminders Depends on WebJobs
Reviews Depends on Reminders
Booking Depends on API

Showing directional dependencies helps anticipate cascading impact (e.g., API depends on Identity; Reminders depend on WebJobs).

Service
Latency
Uptime (30d)
State
BookingPublic patient portal
120 ms
99.98%
Operational
APIPartner integrations
95 ms
99.99%
Operational
RemindersSchedules & deliveries
180 ms
99.95%
Operational
ReviewsPost‑visit requests
140 ms
100%
Operational
IdentityASP.NET Identity
110 ms
99.99%
Operational
WebJobsBackground processing
210 ms
99.93%
Operational
MTTR (last 90 days)
14 min
Incidents (last 30 days)
2
Uptime trend (vs prev. month)
Improving
Severity levels
SEV‑1 • SEV‑2 • SEV‑3 (UI & API)

Recent incidents

SEV‑2 Reminder delivery delay
Resolved • 32 min • 2025‑12‑09 Scope: 18% clinics · All regions Next update cadence: n/a (resolved) Compliance tag: SOC2

RCA: Upstream email provider throttled burst sends. We paced reminders and cleared queues. Preventive action: capped burst concurrency and added adaptive backoff. Data integrity: no data loss; all scheduled sends delivered.

Postmortem ›
OK No incidents
Normal operations • 2025‑12‑10 to 2025‑12‑13

All services stable with standard latency.

SEV‑3 Brief API slowdown
Resolved • 7 min • 2025‑12‑03 Scope: 6% API clients · Global Next update cadence: n/a (resolved) Compliance tag: ISO 27001

RCA: a roll‑out introduced a noisy log sink; reverted and tuned batching. No error spikes observed. Data integrity: unaffected.

Postmortem ›

Scheduled maintenance

2025‑12‑20 • 02:00–03:00 UTC
Database patch & index tuning
Expected impact: no downtime; API writes paused ≤ 2 min, Booking read‑only window ≤ 1 min.

If your business is blocked

Enterprise escalation: open a critical ticket via Support and include “SEV‑1” in the subject. Our on‑call will respond within 15 minutes.

We publish status transparently and expose machine‑readable severity levels via API. If you see something off, contact support.