Contacting Qlynic and opening a ticket
Open a ticket on the Support page (categories: general, technical, billing, scheduling, account access, security, other; priorities: normal, high — blocking work, urgent — clinic is down) or email support@qlynic.com; every ticket is logged with a reference code and a confirmation is emailed, security tickets reach the on-call engineer, the Calgary desk answers weekdays 08:00–18:00 Mountain Time with a first-reply target under six business hours, and the limit is five tickets per IP address per day.
2705
Two routes that produce a tracked ticket
- The Support page. Name (optional), email, subject, category, priority and the message — timestamps, the wording of any error, and which clinic or provider it affects help most. A reference code is generated and emailed before you leave the page, the thread is answered by email and keeps its reference until you say it is fixed.
- support@qlynic.com if you prefer plain email.
I can also draft a ticket with you here and confirm it on a card before it is sent.
Routing and hours
Security reaches the on-call engineer; the rest is triaged by priority. The desk is in Calgary and answers weekdays 08:00–18:00 Mountain Time. First reply under six business hours is the target the desk works to — a target, not a guarantee.
Limits
Five tickets per IP address per day, with a burst limiter on top. The form is encrypted in transit.
Other addresses
- legal@qlynic.com — legal notices (Arxeon Inc., 2705 225 11 Ave SE, Calgary, Alberta T2G 0G3).
- privacy@qlynic.com — the Privacy Officer, for privacy rights and requests.
- info@qlynic.com — careers applications that don't go through the form.
There is no published phone number or WhatsApp line; the form and the support address are the channels with a queue, a log and a reference behind them.
Where to look