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Drawer 08, Trust & privacy Card 10 of 10

The Terms, in short

The question: What are the key points of the Terms of Service?

Opening an account requires being 18 or over, and a clinic account is run by or under a licensed health professional or organization. Qlynic is software that doesn't practise medicine and isn't for emergencies; clinicians review and stay responsible for clinical content. Subscriptions renew until cancelled, liability is capped at what the clinic paid in the previous 12 months, Alberta law applies, and material changes come with 30 days' notice.

Status: Policy Updated

Who can open an account

People 18 and over. A clinic account is run by, or under the authority of, a licensed health professional or organization.

Clinical responsibility

Qlynic doesn't practise medicine. AI features produce drafts a clinician reviews, and the platform, the portal and messaging are not for emergencies.

Money

Per doctor, monthly or yearly, plus optional add-ons, before tax. Renews until cancelled; cancel any time and keep access to the end of the paid period. Fee changes come with 30 days' notice.

Fair use

No unlawful use, no security testing without written consent, no getting around limits or sign-in, no scraping outside the API, no reverse engineering, and no using it to build a competing product.

Liability and law

Each side's liability is capped at what the clinic paid in the 12 months before the first event. Alberta law applies, with the courts in Calgary.

Changes

Material changes are announced at least 30 days ahead.

This is a summary for convenience, not legal advice; the full text governs.

Where to look

Take me there Open a ticket

Still stuck?

Write to the desk.

Open a ticket on the support page, or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours.