05Drawer 05, Patients
Card 5 of 6
Refill requests
The question: How do refill requests work?
A patient can ask for a refill from the portal while refills are left on the prescription. The request reaches the clinic's queue live; the clinic approves it, or declines with a reason, and the patient hears at once. An approval uses one refill.
The steps
- The patient asks from the portal, while refills are left.
- The request reaches the clinic's queue, live.
- The clinic approves, or declines with a reason.
- The patient is told at once. An approval uses one refill.
Where to look