Skip to content
Sign in Get started

Drawer 05 · 6 answers

Patients

The portal, messages, family, refills and reviews.

  1. Family on one account Can a family share one patient account? Yes. A newborn, a child, a parent or a spouse can sit on one account, each with a record of their own. None of them needs a phone, an email or a login. Live
  2. Messages and the patient assistant What happens when a patient writes to the clinic or asks for a person? Patients write to the clinic from their portal at any hour, and the assistant answers at once from their own record, leaving out notes the clinic hasn't released. If they ask for a person, the request waits in your team's queue with a countdown; if nobody takes it in time, the assistant comes back and the request stays queued. Whoever accepts it has it, and replies in the same conversation. Live
  3. The patient portal What can patients do in the portal? Patients see their visits, prescriptions, refills and family in the portal, message the clinic at any hour, and fill forms before they come. A visit's note and summary reach them when the clinic releases it, by hand or 24 hours or 3 days after; then they can download it or share a link for 7, 30 or 90 days. Live
  4. I'm a patient I'm a patient. Can Qlynic help me with my appointment, results or records? Your clinic is the place to go for appointments, results, prescriptions and changes to your records; it is the custodian of your health record, and Qlynic is the system it uses. If you write to Qlynic about your records, the request is passed to your clinic within 5 business days. You can decline the AI scribe at any visit. Policy
  5. Refill requests How do refill requests work? A patient can ask for a refill from the portal while refills are left on the prescription. The request reaches the clinic's queue live; the clinic approves it, or declines with a reason, and the patient hears at once. An approval uses one refill. Live
  6. Patient reviews How do patient reviews work? After a visit, patients can rate it and leave a comment, and the clinic reads and manages its reviews in Qlynic. With API access, your own systems can read your patients' reviews too. Live

The catalogue

The other drawers.

  1. 01 Getting started 10 answers
  2. 02 Pricing & plans 12 answers
  3. 03 Front desk 8 answers
  4. 04 Clinical 8 answers
  5. 06 Business 5 answers
  6. 07 Claims in Alberta 7 answers
  7. 08 Trust & privacy 10 answers
  8. 09 Support 3 answers
  9. 10 This assistant 4 answers

Still stuck?

Write to the desk.

Open a ticket on the support page, or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours.

Open a ticket Is Qlynic working right now?