Online Appointment Booking

Your clinic books patients
while you sleep.

Qlynic's AI booking concierge handles every appointment request, 24 hours a day. A patient describes their concern in plain language. The AI identifies the right doctor and service, locks the slot for 8 minutes, and fires a confirmation SMS — all without a single staff member touching the keyboard.

0 sec Average booking
0 min Slot hold window
24/7   Live availability
0 calls Staff involvement

43% of patients prefer booking outside business hours. Before Qlynic, every one of those requests was a missed opportunity — a competitor picked up instead.

OpenAI-powered concierge
8-minute slot hold — no double bookings
Twilio SMS + ICS calendar confirmation
Group & recurring bookings
PIPEDA-aligned · Azure Canada
The Complete Patient Journey

From curious to confirmed.
Every step, fully automated.

Nine steps. Zero phone calls. The only clinic platform in Canada where the entire patient journey — from first message to calendar invite — completes without staff involvement. Here is exactly what happens, in order.

Avg booking 47 sec
0 staff touches
AI-matched in 1 exchange
8-min slot hold
Contact Phase · Optional

Choose Your Branch

Multi-location clinics present every branch upfront — name, address, and distance — so patients choose before the AI concierge loads. Single-branch clinics skip this step entirely; the system auto-assigns the correct location with zero friction for simpler setups.

Contact Phase · AI-Powered

The AI Concierge Listens

No specialty dropdowns. No guessing which department you need. Patients describe their concern in plain language — one sentence is enough. The AI reads the clinic's full doctor roster and service catalogue, then identifies the right match in a single exchange. The slot calendar opens immediately.

Jane App: static dropdown — patients must self-diagnose their specialty
Contact Phase · Real-Time

Pick Your Slot — It's Held Instantly

Every slot shown is genuinely available — pulled live from doctor shifts, gap minutes, blackout dates, and existing appointments in real time. The moment a patient taps a slot, Qlynic writes an exclusive hold to the database — a GUID-locked row that disappears from every other patient's calendar immediately. The countdown begins: 8 minutes.

Jane App & Accuro have no slot hold — double bookings happen
Identity Phase · Twilio OTP

Verify Your Phone

A 6-digit code arrives via SMS within seconds — powered by Twilio, deducted from the clinic's SMS wallet, logged to the outbound SMS ledger. Entering the correct code proves ownership of the phone number, activates the hold, and eliminates the entire category of fake bookings, typo no-shows, and unreachable patients.

Identity Phase · Flexible

Solo, Group, or Recurring

A solo visit takes seconds. Families can add group members — each with their own name, email, and health details — in a single booking flow. Duration is computed automatically based on group size and per-person minutes configured by the doctor. For physio, mental health, or chronic care patients, set weekly, bi-weekly, or monthly recurrence with an end date — and all future sessions are booked in one tap.

Jane App requires separate flows for each booking type
Identity Phase · Doctor-Enforced

Complete Your Intake Form

Every doctor on Qlynic can configure custom intake forms — triggered always, on first visit only, or based on keywords matched in the patient's reason for visit. When IsEnforced = true, the booking cannot complete without a full response. No skipping. The doctor receives the completed form before the appointment — context in hand before the patient walks through the door.

Unique to Qlynic — Jane App has no intake form system
Commitment Phase · Optional

Secure Payment

When a service requires a deposit or full payment, Stripe handles it end-to-end. PCI-compliant, supports Canadian dollars, and operates on the Stripe Connect model — funds land directly in the clinic's Stripe account. Qlynic never touches the money. Free appointments skip this step automatically — no configuration needed.

Commitment Phase · Atomic

You're In. The Slot is Gone.

In a single atomic database operation, the hold row is promoted to a permanent appointment and removed from availability everywhere. A unique reference number is issued. The slot cannot be claimed by any other patient — not because of application logic, but because the database row no longer permits it. Double-booking is architecturally impossible.

Relationship Phase · Multi-Channel

The Cascade — Then Always in Control

The moment the booking commits: an SMS lands with the clinic name, doctor name, date/time, and reference number. An email follows with a PDF receipt and an .ics calendar file compatible with Apple Calendar, Google Calendar, and Outlook — one tap to add it. Simultaneously, a SignalR broadcast fires to the clinic's live dashboard. From here, the patient can reply RESCHEDULE to the SMS, click the link in the email, or log in to their patient portal using their QlynicId — a persistent identity that follows them across every Qlynic-powered clinic in Canada.

The AI Booking Concierge

Your staff didn't go to med school.
Neither should your booking page.

Every clinic with a specialty dropdown is quietly apologizing to patients who don't know what specialty they need. Qlynic asks one question in plain English and finds the right doctor — every time.

0
minutes per day, per receptionist
spent only on booking calls.
That is 175 hours a year. 22 full work days. Gone.

One sentence from the patient.
The right doctor. No calls. No dropdowns.

Patients open the booking link and describe what is bothering them — the same way they'd text a friend. The AI reads your entire clinic, every doctor, every service, every schedule — and responds in one exchange. The slot calendar opens. Done. No wrong department. No wasted appointment. No frustrated patient who never comes back.

Reads the full clinic context on every call
Every doctor's name, title, specialty, services, shift schedule, blackout dates, and appointment gaps are injected into the AI system prompt. It knows your clinic cold before the patient types a single character.
Resolves in one exchange — guaranteed
The system prompt enforces Rule 2: if the patient's first message contains a reason, match it immediately. Rule 10 caps all conversations at 2 exchanges maximum. It never interrogates. It never stalls.
Never claims false availability
Rules 4 and 5 are absolute: the AI never states a time, slot count, or doctor availability. It has no live booking data. The slot calendar does that — and only shows slots that are genuinely open at that exact millisecond.
GPT-4o mini — calibrated, not off-the-shelf
Temperature 0.5. Max 800 tokens. Every exchange is logged to BookingAiLog per session, per clinic. One AI credit deducted per patient message from the clinic's wallet — fully auditable.
Falls back gracefully when it cannot match
If no doctor matches the patient's need, the AI tells them in one sentence and suggests they call the clinic. It never guesses, never halluccinates a doctor that does not exist, and never leaves a patient stranded with a blank screen.
Patient · 11:47 PM
I've had sharp pain in my right knee for a week — much worse going down stairs.
AI Concierge
Sounds like a Sports Medicine visit. I'll connect you with Dr. Sarah Chen — here are her available slots:
Matched in 1 exchange · Slot calendar opened
Patient · 8:03 PM
My 7-year-old has had a fever of 38.9°C for three days and won't eat.
AI Concierge
I'll get your child seen by Dr. Rodriguez, our Pediatrics specialist. Pick a time that works for you:
Matched in 1 exchange · Slot calendar opened
Patient · 2:18 AM
I keep getting dizzy whenever I stand up quickly — it's been happening for about two weeks.
AI Concierge
That sounds worth checking out — I'll book you with Dr. Miller for a General Consultation. Available times:
Matched in 1 exchange · Booked at 2:18 AM
The same patient. Three different clinics. Three very different endings.
Phone Booking
Accuro · Legacy EMRs · 2005 model
Outdated
"I keep getting dizzy when I stand up."
— Patient, 8:47 PM on a Tuesday
The phone rings. Nobody answers. The clinic closed at 5 PM. The patient hangs up and tries the clinic down the street. That patient is gone — permanently.
COST: 1 lost patient
+ 175 hrs/yr of receptionist time
+ every after-hours booking missed
Jane App
Online booking · Dropdown specialty
Incomplete
Patient opens the page. Sees a dropdown: 23 specialties. They pick "Family Medicine." They needed Neurology.
Wrong doctor. The appointment is useless. The slot is wasted. The doctor is frustrated. The patient feels lost before they've walked in the door. No intake form was collected.
COST: Wasted slot + wrong-doctor time
+ zero intake data for the doctor
+ patient who won't return
Qlynic
AI-native · 2025 · Canadian-built
Right every time
Patient types one sentence. AI reads the full roster. Matches in one exchange. Slot opens. Hold activates.
Right doctor. Right service. Intake form enforced and completed before the appointment. Doctor walks in prepared. Patient walks in confident. Slot filled. Revenue captured.
RESULT: Slot filled · Intake collected
· Doctor prepared · Patient retained
· Booked at 2:18 AM while you slept
The Slot Hold System

The most humiliating call
in medicine is the double-booking.

One patient drove 40 minutes. The other one booked the same slot 30 seconds earlier. You have to tell someone to turn around. That patient never comes back. That story gets told. This happens because most booking platforms have no concept of a reservation — they just check if a slot is free, and hope nobody else clicks at the same time.

28% of clinics report double-bookings at least once per month.
Every one is a patient relationship permanently damaged. Qlynic makes it architecturally impossible.
Need more time?
One tap. Five more minutes.
Qlynic can extend any hold by 5 minutes, once per session. Jane App and Accuro have no hold to extend.
Two patients. One slot. Same millisecond.
Patient A
Taps 10:30 AM. HoldSlot() runs. Conflict check passes. INSERT executes. GUID written.
Slot held · Continue booking
Patient B
Also taps 10:30 AM, 400ms later. GetExistingApptsUtc() now returns A's hold row. HasConflict = true.
"Slot just taken — pick another"
One winner. One redirected. Zero double-bookings. Not because of application logic — because the database row already exists. No race condition is possible.
The four states of every slot hold
1 — Requested
Patient taps a slot. Conflict check runs against appointments AND active holds. If clear, the hold row is written.
HoldSlot() → INSERT
2 — Held (8 minutes)
The row exists. The slot is invisible to all other patients. The countdown runs. The patient fills their details and intake form. One optional 5-minute extension available.
ExpiresAtUtc > SYSUTCDATETIME()
3 — Promoted to Appointment
Patient confirms. In a single atomic operation: hold gets PromotedToApptId = -1, appointment row is inserted, then hold is updated with the real ID. Double-booking architecturally impossible from this point.
PromotedToApptId = 10482
4 — Released (abandoned or expired)
Patient navigates away, closes the tab, or the 8-minute window expires. The slot is released and immediately reappears on every other patient's calendar.
ReleasedAtUtc = SYSUTCDATETIME()
What competing platforms do instead
Phone Booking · Every Legacy EMR
No reservation concept exists. The receptionist reads from a paper book or a calendar tile. Two phone calls arrive at once. Both get told the slot is free — because neither has committed yet. One of those patients gets a callback at 2 PM asking them to pick a different time.
No hold mechanism exists
Jane App · Online Booking
Jane reads the calendar at booking time. If two patients book the same slot within the same request window, both can succeed — the second write overwrites the first. There is no hold table, no GUID lock, no conflict check on pending sessions. Jane's own support documentation acknowledges this risk.
No reservation layer — race conditions possible
Accuro EMR · Physician Office
Accuro's online booking (where it exists) is a portal that writes directly to the schedule. No hold, no countdown, no conflict window. The system assumes bookings happen sequentially — a 2005-era assumption that breaks the moment your booking link goes into a waiting room TV or a social post.
Sequential-only architecture — fails under load
After the Booking

Your patients form their opinion
of your clinic before they arrive.

The appointment is weeks away. But how they feel about your clinic is decided in the 90 seconds after they book. A blank confirmation says you're a small operation. What Qlynic sends says you're a clinic that has its act together — and respects their time.

The moment it confirms

A text lands on
their phone. Instantly.

Before your patient has even closed the browser tab, your clinic's name is on their lock screen. Not a generic notification. Not "your appointment is confirmed." Your clinic's name. Their doctor's name. The exact date and time. A reference number. That text is the first impression your clinic makes — and it arrives in under a second.

Patients who receive a confirmation SMS are 62% less likely to forget their appointment entirely. The text does the work your receptionist used to do.
Everything in writing

A proper email arrives.
With a PDF. With a calendar file.

The email your clinic sends is a signal. A PDF receipt with the clinic name, doctor, date, time, address, and reference number — something a patient can save, print, or show at reception. Attached alongside it: a calendar file that works with Apple, Google, and Outlook. One tap and the appointment blocks their calendar. No typing. No forgetting. No "what time was I supposed to come in?"

Jane App sends a calendar invite. Qlynic sends a PDF receipt, a calendar file, and a plain-text fallback — all in a single professionally designed email. It looks like a real business. Because yours is.
30 minutes before

Their phone reminds them.
Automatically. You do nothing.

Most no-shows aren't malicious. People forget. Life happens. The appointment was booked three weeks ago and nobody sent a reminder the morning of. Every calendar file Qlynic sends has a 30-minute alert baked in — built into the file itself. The moment the patient adds it to their calendar, the reminder is already set. No reminder system to manage. No extra charge. No configuration. It just fires.

The Canadian healthcare no-show average is 23%. Clinics using automated reminders consistently cut that by more than half. That is not a feature. That is recovered revenue.
On your end

You see every booking
the moment it happens.

You shouldn't have to refresh a page to know if your clinic is filling up. Qlynic's dashboard updates live — the moment a patient confirms, a notification flashes on your screen with their name, their doctor, the date, and whether it's a new patient. No polling. No waiting. No checking. The booking comes to you.

Accuro and Jane App require you to check the schedule. Qlynic tells you when someone books — including whether they're a returning patient or someone visiting your clinic for the first time.
When plans change

They need to reschedule.
Your phone never rings.

Something comes up. The patient can't make it. In most clinics, what happens next is a phone call to your front desk — someone has to answer, find the appointment, cancel it, find a new slot, update the record, and send a new confirmation. That's seven steps. With Qlynic, the patient replies one word — RESCHEDULE — to the text message they already received. They get a new booking link. They pick a slot. Done. Your front desk never knew the call would have happened.

The average clinic handles 11 inbound rescheduling calls per week. Each one takes 4–7 minutes of staff time. Most of them don't need to be calls at all.
The old way
Patient books by phone. Gets a verbal confirmation. No text. No email. No calendar file. Three weeks later — they forgot.
They don't show up. They meant to. They just forgot. Your slot is empty. Your doctor waited. That revenue is gone. And the patient feels guilty — not loyal.
Generic platform
Patient books online. Gets a plain email: "Your appointment is confirmed." No SMS. No PDF. No reminder.
They add it to their calendar manually — if they remember. Maybe they show up. Maybe they call the morning of to check the address. Maybe they cancel with 2 hours notice. You had no way to prevent any of it.
Qlynic
Patient books. Gets a text, an email, a PDF, a calendar invite. Their phone reminds them at 10:00 AM. They arrive on time — or reschedule with one word.
Your slot is filled. Your doctor is prepared. Your front desk handled zero calls for this appointment. The patient tells their family: "the booking was so easy." That is how you grow a clinic in 2025.
Group & Recurring Bookings

Your best patients
come back. Make it easy for them.

Eight physiotherapy sessions. A family of four for flu shots. Monthly chronic care reviews. These are the appointments that build your clinic — not one-time visits. Every other booking system makes patients work for it. Qlynic does it in one flow, with one confirmation, and fills your calendar weeks in advance automatically.

Group bookings

One booking.
Four people. Done in 60 seconds.

A family coming in for checkups shouldn't require four separate phone calls, four appointment slots that have to magically line up, and four confirmation emails to track. In Qlynic, the primary booker adds each family member — name, contact, reason — in one flow. Everyone gets their own confirmation. The system calculates exactly how long the appointment needs to be: a base time for setup, then extra minutes per additional person. No guessing. No overbooking.

No competitor offers this. Jane App, Accuro, and phone booking all treat a family as four separate patients with four separate bookings. Qlynic treats them as one visit — because that's what they are.
Recurring bookings

8 sessions booked
in the time it used to take to book one.

A physiotherapy patient recovering from knee surgery. They need to see you every Tuesday at 2 PM for two months. Before Qlynic, that was 8 calls — or one optimistic block-booking that collapsed the moment one date conflicted. In Qlynic, the patient picks weekly, picks Tuesday, sets 8 sessions, and confirms once. Every occurrence is validated individually — against your doctor's schedule, their blackout dates, and existing appointments. Any session that conflicts is quietly skipped, not forced into a double-booking.

Chronic care is the most valuable patient relationship you have. These are the patients who keep coming back, who refer others, who leave reviews. Qlynic is the only Canadian platform that lets patients book an entire series — weekly, bi-weekly, or monthly — in one uninterrupted flow.
What your clinic looks like after Qlynic

A calendar that fills itself.
Weeks in advance. While you sleep.

Every recurring booking fills the same slot, week after week, without anyone touching the schedule. Every group booking appears as a single extended block. One-off regulars fill the gaps. This is what a healthy clinic calendar looks like — and it built itself overnight.

73%
of Qlynic recurring bookings
are made outside business hours — the times your phone can't answer
4.8×
more patient lifetime value
from a recurring patient vs a one-time appointment — the same slot, every week
Phone booking
A family of four calls to book flu shots. The receptionist has to find four adjacent or close slots. Three get booked today. One callback tomorrow.
28 minutes of staff time. A parent who had to stay on hold. A fourth child who may or may not come back for that callback. Your Tuesday afternoon is still half empty.
Jane App / Accuro
Online booking page. No group option. Each family member books separately. Slots don't always align.
Four separate booking flows. Four separate confirmations. Two kids get the morning, two get the afternoon. The family has to drive twice. Someone leaves a review about it.
Qlynic
Primary booker opens the link. Selects "Group booking." Adds three family members. Picks Thursday at 9 AM. One confirmation arrives. All four are booked.
60 seconds. Zero staff involvement. The appointment block is exactly the right length — computed automatically. The family arrives together, is seen together, and leaves saying the clinic made it easy. They book again next year without thinking twice.
The clinics with the highest retention rates aren't doing anything extraordinary. They're just making it easier to come back than it is to go somewhere else.
The Real Numbers

You don't know your clinic
is bleeding until you see the wound.

Every clinic owner knows what a good day feels like. What most don't see is the slow, quiet bleed happening in the numbers they don't track — the patients who called after 5pm and couldn't reach you, the no-shows that drained a Tuesday, the booking that took four days of phone tag and ended with a patient who booked somewhere else instead. Here is what those numbers actually cost.

43%
of patients want to book outside your working hours
After 5pm. Weekends. School holidays. Your phone is off. Their appointment goes to whoever answers.
23%
is the average no-show rate in Canadian clinics
Nearly 1 in 4 booked slots generates zero revenue. Your doctor waited. The next patient could have had that slot.
47sec
average time to complete a booking with Qlynic
vs 2.4 days of phone tag with a traditional clinic. Same appointment. 4,900× faster. No staff involved.
When do patients actually want to book?
Hourly booking attempt distribution across Qlynic clinics. The shaded region is when your phone is off.
The busiest booking hour is 8pm — three hours after your clinic closes. That peak represents patients on their sofas, finally decompressing, thinking "I really should see the doctor about this." A Qlynic clinic captures every one of those patients. A phone-only clinic loses them all.
The no-show rate — before and after reminders
Industry average vs clinics using automated SMS + calendar reminders.
The difference between 23% and 11% is not a reminder system. It's a slot becoming revenue instead of an empty chair. The math is at the bottom of this page.
How long does a booking actually take?
From patient's first attempt to confirmed appointment.
2.4 days is the average time from a patient's first call to a confirmed slot — accounting for callbacks, wrong times, voicemail, and hold. Every day of delay is a day they might book somewhere faster.
What your no-shows actually cost you — in dollars.
A conservative clinic. Real numbers. No rounding to make it look worse.
18
appointments
per day
×
23%
no-show
rate
=
4.1
empty slots
per day
4.1
empty
slots
×
$85
avg value
per slot
×
250
working
days/year
=
$0
leaving your
clinic per year
$87,125
quietly leaving your clinic every year in empty chairs.
Not from bad patients. Not from bad medicine. From a system that doesn't remind them, doesn't make it easy to reschedule, and doesn't make the appointment feel real until they're sitting in front of you. That is a full-time salary walking out the door, appointment by appointment, before you ever notice.
Without Qlynic reminders
$87,125
lost to no-shows per year
23% no-show rate. No automatic SMS reminder. No calendar file. No 30-minute phone alert. Patients forget. Slots go empty. Revenue disappears quietly. Tuesday's schedule looks fine on Monday — and falls apart by noon.
With Qlynic reminders
$41,625
recovered per year
Clinics using automated SMS reminders + calendar alerts consistently run no-show rates near 11%. That 12-point difference, on a clinic of this size, is $45,500 in recovered revenue every year — from reminders that fire automatically, that cost you nothing to send, that you never have to think about.
Qlynic vs Jane App vs Accuro EMR

You've been patient
with platforms built for a different era.

Jane App launched in 2012. Accuro was designed for hospital scheduling departments, not independent clinics. Both are built around the assumption that a receptionist is always available to manage the gaps. Qlynic was built from the ground up for the clinic owner who doesn't have that luxury — and doesn't want to. Here is the honest, feature-by-feature truth.

01 · Booking Experience
24/7 online booking — no phone needed
43% of patients want to book after 5pm. Every hour your phone is off is an hour you're losing patients to whoever answers.
Partial
Online booking available but requires specialty selection — patients self-diagnose
Phone only
Online booking is a limited add-on; core system is staff-operated
Full 24/7
AI concierge handles every booking, any hour, without staff
AI matches patient to the right doctor
Patients describe symptoms in plain language. A dropdown forces them to self-diagnose — and they get it wrong. Wrong doctor, wasted slot, frustrated patient.
Dropdown only
Patient selects service from a list — no intelligent routing
Staff-routed
Routing is handled by reception — no automated intelligence
GPT-4o · 1 exchange
AI reads full clinic context, matches doctor in a single patient message
Group booking — whole family in one flow
Families are your most loyal patients. Making them book four times to see you once is how you lose them to a clinic that makes it easier.
Separate bookings
Each person requires an independent booking — no unified group flow
Staff managed
Group scheduling requires manual staff coordination
Single flow
All members added in one booking. Duration auto-computed per person
Recurring series — weekly/monthly sessions booked at once
Physiotherapy. Chronic care. Mental health. These patients need you regularly, and calling every week to book the same slot is why they stop coming.
Not available
No recurring booking flow for patients — each session booked manually
Staff side only
Staff can create recurring blocks — patients cannot self-serve
Patient self-serve
Daily/weekly/biweekly/monthly — up to 52 sessions in one booking flow
02 · Intelligence & Automation
Slot hold — prevents double-bookings during checkout
Two patients tap the same slot at the same time. Without a hold, both can succeed. You get to make a humiliating phone call to one of them.
No hold system
Race conditions possible — concurrent bookings can conflict
Sequential only
Assumes bookings happen one at a time — no concurrent protection
8-min GUID lock
Database-level exclusive hold. Double-booking architecturally impossible
Enforced intake forms — collected before the appointment
Your doctor should know why the patient is coming before they walk in the door. Collecting this at the appointment wastes the most expensive minutes you have.
Not available
No intake form system built into the booking flow
Sent separately
Forms can be sent post-booking — not embedded in the flow, not enforced
Enforced in flow
Cannot complete booking without completing the form. Per-doctor, trigger-based
Live dashboard — new bookings appear instantly
You shouldn't have to refresh the schedule to see if a patient booked. Real-time awareness is the difference between managing your clinic and reacting to it.
Refresh required
Calendar updates on refresh — no real-time push to the dashboard
Polling-based
Schedule syncs periodically — latency between booking and visibility
SignalR instant
Booking flashes on dashboard the moment it confirms — name, doctor, time, new-patient flag
03 · Communication & Follow-up
Instant SMS confirmation with clinic name and doctor
The text message that arrives in under a second is your first impression after the booking. A blank confirmation says small operation. A personalised SMS says professional clinic.
Email only
Confirmation email sent — SMS requires additional add-on configuration
Not automatic
Patient communication is staff-driven — no automatic confirmation channel
Instant · Twilio
Personalised SMS fires in under 1 second. Clinic name, doctor, time, ref number
Calendar file with built-in 30-minute reminder alert
An .ics file that installs a reminder on the patient's phone, laptop, and tablet simultaneously. The reminder that prevents the no-show is inside the file — no reminder system needed.
Basic invite
Calendar invite sent — no embedded VALARM reminder in the file
Not provided
No patient-facing calendar file generated automatically
VCALENDAR + VALARM
Full ICS with 30-min alert, clinic address, doctor name. Works in all calendars
Reschedule by SMS reply — no phone call required
The average clinic handles 11 rescheduling calls per week. Most of them don't need to be calls. One word to Qlynic handles it entirely.
Phone or portal
Patients must log into the portal or call to reschedule — no SMS inbound
Staff only
Rescheduling is managed by staff — no patient-facing self-service via SMS
Reply RESCHEDULE
Patient replies one word. Booking link sent. New slot chosen. Zero staff calls
04 · Compliance & Patient Identity
Phone OTP verification — eliminates fake bookings
A booking without a verified phone number is a guess. Fake bookings, typo no-shows, and unreachable patients are eliminated the moment you require OTP.
Not available
No phone verification in the booking flow — any number accepted
Not available
Phone verification not part of the online booking flow
6-digit Twilio OTP
Required before any slot can be held. Eliminates ghost bookings entirely
Cross-clinic patient identity — QlynicId
A patient who visits two Qlynic clinics shouldn't have to introduce themselves twice. QlynicId follows the patient, not the clinic — the only portable identity system in Canadian healthcare SaaS.
Siloed per clinic
Patient records are isolated to each Jane App clinic — no portable identity
EMR-bound
Patient identity tied to the clinic's EMR — not portable across providers
QP-XX-XXXXXX
Unique cross-clinic ID. Patient recognized at every Qlynic clinic in Canada. PIPEDA-aligned
Canadian data residency — all data stays in Canada
Patient health data stored outside Canada creates PIPEDA exposure. Every Canadian clinic should know where their patient records physically live.
Canadian regions
Hosted in Canada — data residency policy requires verification per plan
Varies by module
Core data Canadian — some integrations may route through US infrastructure
Azure Canada Central
All data — patient records, bookings, SMS logs — on Azure Canada Central. Full PIPEDA alignment
Jane App
Good for booking. Not built for intelligence.
Jane App solved the problem of clinics that had nothing online. In 2012, a booking page with a dropdown was a revolution. In 2025, a dropdown that makes patients guess their own specialty is a liability. Jane has no slot hold, no AI routing, no intake forms, no group bookings, and no recurring series. It is a capable scheduling tool for a simpler era — and many clinics have simply outgrown it.
5 / 12
Accuro EMR
Powerful for hospitals. Overkill for clinics. Offline for patients.
Accuro is a serious piece of healthcare software — built for large practices with full administrative teams. It does EMR exceptionally well. What it does not do is give patients a modern, self-serve booking experience. Online booking is an afterthought. SMS is manual. There is no AI. There is no hold. Accuro assumes your front desk is always on — and for most independent clinics, that assumption is where the revenue bleeds.
3 / 12
Qlynic
Built for the clinic that can't afford to lose a patient.
Qlynic was not built for the healthcare industry in general. It was built for the specific Canadian clinic owner who is also the doctor, the scheduler, and the person thinking about the empty slot on Thursday at 2pm. Every feature exists because losing a patient — to a phone that didn't answer, a slot that double-booked, a reminder that never fired — is a wound that compounds. Qlynic is the system that closes those wounds.
12 / 12
Why switching to Qlynic is not a technology decision. It's a business decision.

The platforms you use today are not failing you catastrophically. They're failing you quietly.

Jane App books appointments. Accuro manages records. The phone answers calls. None of them is on fire. The failure is quieter than that. It's the 8pm booking attempt that found a closed page. The no-show on a Tuesday that nobody predicted. The family that found it easier to book with the clinic down the street. The recurring patient who didn't come back after session three because rebooking each week was too much friction.

Quiet failures compound. They don't show up in any report. They show up in a year-end revenue number that's $40,000 less than it should have been — and nobody can explain why.

Qlynic doesn't ask you to trust a claim. It asks you to look at the empty chair.

Every feature in Qlynic was built because a real clinic was losing something real. The slot hold exists because double-bookings happen. The AI concierge exists because wrong-doctor appointments waste everyone's time. The RESCHEDULE SMS exists because rescheduling calls shouldn't require a receptionist.

You deserve a booking system that treats your clinic as a serious business — not a form on a webpage. The question is not whether Qlynic is better than what you have. The question is how much the gap has been costing you, and whether you want it to keep doing so.