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CompanyQlynic
Nothing matches that. Try a shorter word.
Appointment reminders
Seven days out. One day out. One hour out. Each one fires exactly that far ahead of the appointment, each is sent exactly once, and a patient who replies STOP is off the list before the next one goes.
Tue 12 Nov · 10:15 M. Delgado · Dr A. Chen
One appointment · three messages
The message
Past that, a text bills as two. So the message measures itself and shortens rather than quietly costing you twice.
Hi Marco, Bow Valley Clinic appt 11-12 10:15 with Dr A. Chen. Reply CANCEL to cancel, RESCHEDULE to change, STOP to opt out.
A reminder nobody can reply to is a leaflet. This one takes one word back, and the booking changes.
One STOP, or one click in an email, and the reminders end. The job checks that list before every send.
Each reminder is written to a log as it goes. A retry or an overlapping run finds it there and sends nothing.
The whole point
That morning is back. The reminders went out at the hour you chose, and the replies came in on their own.
Set once · sent for every appointment after that
Questions
As many as you want. Each reminder is set by how far ahead it goes out, anywhere from thirty minutes to thirty days before the appointment, and two reminders cannot share the same offset. A common set is seven days, one day and one hour.
Yes. Email and SMS are separate switches for the clinic, and a reminder goes out on every channel that is switched on and has a contact detail to use — so a patient with both a mobile and an email on file gets both. Replies come back on the SMS side only; the email is one-way.
That is decided by the offset you set, and only by that. A reminder fires exactly so long before the appointment: a 24-hour reminder for a nine o’clock appointment goes out at nine the morning before, and a one-hour reminder for an eight o’clock appointment goes out at seven. If your clinic books late slots, set the short reminders in hours rather than minutes and check where they land. Any patient can reply STOP, and the number is suppressed before the next send.
No. Every reminder is written to a log as it goes out and checked against that log before sending, so a retry or an overlapping run cannot produce a second message.
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