Reviews & Reputation

Collect patient feedback automatically, manage it with clear tools, and surface each doctor’s score across your dashboard and public booking flow.

How it works Admin tools

How it works

After each visit, patients receive a secure review link. Admins see new feedback instantly and can triage it with a single click.

Automatic timing

A background job runs every ~30 minutes and sends review requests about 1 hour after the appointment ends. The secure link remains valid for 14 days by default.

  • Offset: 60 minutes after EndUtc (configurable)
  • Validity: token expiry after 14 days (configurable)
  • Channels: email by default

Secure, single‑use link

Each email includes a signed, single‑use token. Once a review is submitted, the link can’t be reused.

  • One review per appointment
  • Token expired or used → friendly error

1–5 seed rating

Patients rate their experience with a simple 1–5 “seed” scale and can add an optional comment (up to 500 characters).

Doctor scores everywhere

Each doctor’s average score and total reviews appear on the dashboard and on the public booking page under their name, guiding patient choices.

  • Dashboard metrics and quick filters
  • Doctor card rating on Book page

Moderate and learn fast

Filter, search, and take action in one place. Keep internal notes and track trends with clean summaries.

Status workflow

Use statuses to triage: new, reviewed, hidden, or flagged.

  • One‑click status changes
  • “Hidden” excludes from aggregates
Filters & search

Filter by date range, doctor, rating, or status. Search by patient name or comment text.

  • Instant table and mobile views
  • Seed icons for quick scanning
Internal notes

Add private notes per review to capture follow‑ups. Notes are never shown to patients.

At‑a‑glance metrics

See overall average, total reviews, new count, and recent low scores at the top of the page.

Delightful for patients

Clean, mobile‑first review form, predictable timing, and clear confirmation.

Polished emails

Patients receive a branded email with a secure link shortly after their appointment.

Mobile‑ready form

One‑tap seed rating with accessible keyboard support and optional text feedback.

Instant confirmation

After submitting, patients see a friendly success screen. Links cannot be reused.

Safe by design

Single‑use tokens, clear opt‑outs for reminders, and admin control over visibility.

Secure tokens

Time‑boxed and single‑use. Expired or used links are rejected gracefully.

Visibility controls

Mark low‑quality or irrelevant feedback as hidden. Hidden reviews don’t affect averages.

Turn feedback into a growth loop

Enable review emails, watch scores appear on booking cards, and refine care with real insights.

Open Reviews Need help?