ProductsClinical
ProductsPatients & billing
ProductsScheduling
PlatformBuild on it
PlatformRun the clinic
PlatformTrust
Who it’s forBy practice
Who it’s forBy province
CompanyQlynic
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Patient reviews
The score said the visit went fine. The comment said the doctor googled what to prescribe. Qlynic reads the words first, and it was on every screen in the clinic within the second.
Dr Chen was friendly and the clinic was clean. Bit odd that he had to google what to prescribe for me though.
Three reviews · the score is not the decision
How was your visit with Dr A. Chen?
Tuesday 12 November · 10:15
What the patient sees · an hour after the appointment was due to end
The seed
Five in a row is the most familiar control on the internet, and familiar means invisible. People tap the end of it without reading the question. A pomegranate seed is not familiar. They stop, and then they actually choose.
A sign of abundance and life, from Persia through the Mediterranean. Carved, painted and written about for three thousand years. Better to hang a rating on that than on a shape from a hotel guidebook.
The score is one tap. The words are where the useful part lives. So the box sits right there, and nobody is made to fill it.
The request goes out about an hour after the appointment ends. Not three days later, when the whole thing has blurred into the week.
The same second
Two screens, one timestamp. Hers is already saved and finished. Yours is the one that has to do something about it.
Your review was submitted. We deeply appreciate you taking the time.
F. Ferdinand · Dr A. Chen
“… odd that he had to google what to prescribe …”
Nothing arrived. Her side had already finished.
The alert reached the clinic in the same second
You cannot escalate a review without writing why. The reason is stored on the review, sent in the email, and the audit log keeps the name of whoever raised it.
Not a queue, not a dashboard nobody opens. An email, with the reason, and the name of whoever raised it.
A thousand characters for staff to write what they actually think. The patient never sees a word of it.
The whole point
Four point six. That is what most review systems hand you. It cannot tell you that one patient watched a doctor google a prescription.
Example · the highest-rated one is the only escalated one
And here is what can move ours. A clinic can hide a review, and a hidden one drops out of the average and out of the counts. We would rather tell you than have you find it in the code — and the reason we can tell you is that the record holds: every status change, that one included, is written to the audit log with the name of whoever made it and what it was before. An average is only worth what the record behind it is worth. That is this page’s argument, turned around and pointed at us.
Questions
Yes, and this is the point of the system. Qlynic reads the written comment before it looks at the score. A four out of five that mentions a clinical safety concern is raised as urgent the moment it lands, while a rating-only system would file it as a good visit.
The reading is immediate. The check runs the moment the review is submitted, in well under a second and at no cost per review, because it is a keyword pass rather than a model call — nothing waits for a nightly job. It then appears on every open dashboard in the clinic within the second. Escalating it is a decision, and that part waits for a person.
Someone at the clinic escalates it, and the software will not let them do that without writing a reason. It is then marked as escalated, the reason is stored on the review, the clinic owner is emailed with the reason and the name of whoever raised it, and the whole thing goes to the audit log.
Because a five star widget is invisible from familiarity, and patients skim past it. A pomegranate seed is unexpected, it is warm, and it makes people stop and actually choose a number rather than tapping the end of the row.
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