03Drawer 03, Front desk
Card 6 of 8
Series, moves and cancellations
The question: Can we book repeat visits, and can patients move or cancel?
Visits that repeat are booked as a series, and each one shows its place in it. Patients can move or cancel by text at any hour, and the desk can move any visit; a cancelled visit gives its time back on the calendar.
Series
Repeat visits are booked as a series; each visit shows its place in it.
Moving and cancelling
- By text, at any hour, through the assistant.
- At the desk, on the calendar.
- A cancelled visit gives its time back.
Where to look