03Drawer 03, Front desk
Card 8 of 8
Booking by text
The question: Can patients book, move or cancel by text?
Yes, at any hour. The assistant asks for the reason before it offers times, and books, moves and cancels from the same live calendar as the desk, for family members too. Words that sound like an emergency get the emergency number first and the team is flagged. A patient who texts STOP gets no more texts.
What the assistant does
- Asks why the patient is coming before it offers times.
- Offers times from the same calendar as the booking page.
- Books, moves, cancels and confirms, including for a family member who isn't the one texting.
- Can send a secure payment link.
What it won't do
- Give medical or dosing advice.
- Ignore an emergency: those words get the emergency number before anything else, and your team is flagged.
Opting out
A patient who texts STOP gets no more texts.
Texts count
Texts come from each doctor's monthly allowance of 800, pooled for the clinic.
Where to look