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Drawer 03 · 8 answers

Front desk

Booking, the calendar, reminders and the doctors' hours.

  1. One live calendar How does the front desk's calendar work? Patients book online or by text at any hour, or by phone with your desk, all onto one live calendar. Every booking, move and cancellation reaches every open calendar within a second, with day, week, month and team views and a column for each doctor. Live
  2. Family and group visits Can a family be seen in one visit? Yes. A group visit is one appointment with a chart for each person. The invoice bills the payer and names everyone who was seen. Live
  3. More than one branch Can we run more than one clinic location? Yes. Every plan includes 3 branches. Each branch keeps its own hours and can have its own number for booking by text, and doctors are assigned to the branches where they work. Each branch over 3 is $20 a month ($15 billed yearly). Live
  4. Doctors, hours and services Can each doctor have their own hours, services and prices? Yes. Each doctor keeps their own hours, services and prices, and their time off is blocked so it can't be booked. The front desk works one live calendar with a column for each doctor in the team view. Adding a doctor adds one seat: $89 a month, or $69 a month billed yearly. Live
  5. Online booking How do patients book online? Patients book online at any hour: they say why they're coming, then pick a time, and the time is held for them while they finish. The booking lands on the clinic's live calendar within a second, the same calendar the desk and text booking use. Live
  6. Series, moves and cancellations Can we book repeat visits, and can patients move or cancel? Visits that repeat are booked as a series, and each one shows its place in it. Patients can move or cancel by text at any hour, and the desk can move any visit; a cancelled visit gives its time back on the calendar. Live
  7. Reminders and quiet hours How do appointment reminders work? Reminders go out by text and email on your schedule, anywhere from 30 minutes to 30 days before a visit. Quiet hours (10 PM to 8 AM by default) send nothing except the reminder an hour before a visit. A patient who texts STOP gets no more texts. Live
  8. Booking by text Can patients book, move or cancel by text? Yes, at any hour. The assistant asks for the reason before it offers times, and books, moves and cancels from the same live calendar as the desk, for family members too. Words that sound like an emergency get the emergency number first and the team is flagged. A patient who texts STOP gets no more texts. Live

The catalogue

The other drawers.

  1. 01 Getting started 10 answers
  2. 02 Pricing & plans 12 answers
  3. 04 Clinical 8 answers
  4. 05 Patients 6 answers
  5. 06 Business 5 answers
  6. 07 Claims in Alberta 7 answers
  7. 08 Trust & privacy 10 answers
  8. 09 Support 3 answers
  9. 10 This assistant 4 answers

Still stuck?

Write to the desk.

Open a ticket on the support page, or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours.

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