01Drawer 01, Getting started
Card 10 of 10
Signing in
The question: I can't sign in. What should I do?
Sign in on the Sign in page with your clinic or staff email; a forgotten password is reset there with a six-digit code sent by email. Repeated wrong passwords lock the account for a while. Staff logins come from the clinic, and patients sign in to their own portal with their mobile number, not on this page. I can't see or reset accounts; the support desk can help.
Forgot your password
Use "Forgot passphrase?" on the Sign in page. A six-digit code goes to the email your clinic account uses (it expires in 15 minutes), then you set a new password. Changing it signs out every device using the account.
Locked out
Repeated wrong passwords lock the account for a while. Wait, then try again or reset the password.
Staff
The clinic adds staff and sends them an invitation; each person sets up their own login. Each person can turn on two-step sign-in (a code by email) and see their recent sessions.
Patients
Patients don't use this page. They sign in to their clinic's portal with their mobile number, confirmed by a texted code, and a password.
Still stuck
I can't see or reset any account. Open a ticket and the desk will help; I can prepare one for you.
Where to look