Drawer 01 · 10 answers

Getting started

Signing up, setting up and moving in.

Who Qlynic is for Who is Qlynic built for? Qlynic is for clinics, from a single doctor to a clinic of thirty, and every clinic is on the same plan priced per doctor. It is made in Calgary. Claims to the province are for Alberta clinics only; outside Alberta, claims and claim codes aren't available. It is a tool for clinics, not an app for patients. Live
What Qlynic is What is Qlynic, in one minute? Qlynic is clinic software that runs the whole clinic on one patient record: the front desk (booking and reminders), the clinical team (charts, prescriptions, orders), the patients (a portal and messages) and the business (payments, payroll, reports and, in Alberta, claims). It is priced per doctor and made by Arxeon Inc. in Calgary. Live
Signing up How do I sign up? Press Get started and sign up in three short steps: your clinic's name, its email and a password; where you practise and how patients reach you; then a 6-digit code sent to that email. No card is needed to sign up. Setup comes next: how you practise, then your seats and your subscription, and the clinic is live. Live
Booking a walkthrough How do I book a demo or a walkthrough of Qlynic? Book a walkthrough on the Support page: your clinic, how many providers, what you want to see and when suits you. I can also put the request together here; you confirm it on a card before it is sent, and a confirmation comes by email. Live
Moving to Qlynic Can we move to Qlynic from the EMR we use now? Yes. We bring your patient list in for you. For anything else, book a walkthrough and tell us what you use today. Live
Setting up and going live What happens in setup after I sign up? Setup has three steps: how you practise (the kind of practice, its size and how many doctors), an optional step for Alberta clinics to turn on claims, and your seats (1 to 30 doctors, monthly or yearly, any add-ons) with a secure payment. Then the clinic is live. Everything can be changed later. Live
If your clinic's internet goes down What happens if our clinic's internet goes down? Qlynic runs online, not on a computer in your clinic, so staff need an internet connection to use it; there is no offline mode. Patients book online and by text from their own phones, which doesn't depend on your clinic's connection. A phone hotspot can get the desk back on while the connection recovers, if your clinic's policy allows it. Live
Is there a free trial? Is there a free trial? No, there is no free trial. Signing up is free and needs no card, and the clinic goes live with a subscription you can cancel any time from inside Qlynic. To see it first, book a walkthrough. Live
Nothing to install Do our patients or staff need to install an app? No. Qlynic runs in the browser for the clinic, and patients use their portal and the links they receive by text, with nothing to install. A patient's mobile number is their sign-in, confirmed by a texted code. Live
Signing in I can't sign in. What should I do? Sign in on the Sign in page with your clinic or staff email; a forgotten password is reset there with a six-digit code sent by email. Repeated wrong passwords lock the account for a while. Staff logins come from the clinic, and patients sign in to their own portal with their mobile number, not on this page. I can't see or reset accounts; the support desk can help. Live

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Open a ticket on the support page, or email support@qlynic.com. Each ticket gets a reference code by email and is answered by email. The desk works weekdays, 8 AM to 6 PM Mountain Time, and aims to reply within six business hours.

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Getting started

The other drawers.

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