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Going over the allowance

Past an allowance the extra is metered at the posted rate and invoiced monthly in arrears — no tier jump, nothing switched off mid-month — and Qlynic caps spend automatically: a feature is suspended once its overage reaches a protective multiple of the allowance, so a misfiring automation stops before it becomes a bill.

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Overage

Usage beyond an included allowance accrues at the rates presented in-app or on the pricing page at the time of use. Accrued overage for a cycle is invoiced monthly in arrears and charged automatically to the payment method on file. Nothing is switched off in the middle of a month and there is no tier to jump to. The one rate published on the public pages is the AI Scribe: $0.10 per minute past the 600 included minutes per provider; the other posted rates are shown in-app.

The protective cap

If an automation misfires at three in the morning, spend stops automatically before it becomes a bill you have to argue about: a feature may be suspended once its accrued overage reaches a protective multiple of the included allowance, and stays suspended until the next refresh or until the usage charges are settled.

If the account falls behind

While any amount is past due, allowances freeze: features that draw on credits may be unavailable and the monthly refresh does not occur. Bringing the account current resumes allowances from then on; missed refreshes are not credited retroactively.

Counts must reflect reality

One provider seat per active practising provider, and one AI Scribe provider per provider actually using the scribe. The platform's metering, session and audit records are the authoritative measure of usage for billing.

Where to look

Take me there Open a ticket

Still stuck?

A person in Calgary reads every ticket.

Weekdays 08:00–18:00 Mountain Time. First reply under six business hours is the target the desk works to. Or write to support@qlynic.com.